Warranty

Your Futuco Palbook comes with a comprehensive warranty and multiple support options to ensure you have the best possible experience with your device. Here’s what you need to know:

1. Warranty Coverage:

• Your Futuco Palbook is covered by a standard 18-month limited warranty from the date of purchase. This warranty covers hardware defects and malfunctions under normal use conditions.
• You can extend the warranty by an additional 6 months (total of 24 months) by registering your Palbook at https://futuco.tech/za/register-warranty/ 
• The warranty does not cover damage caused by accidents, misuse or abuse, unauthorized repairs and modifications, normal wear and tear, and removal of any tamper-proof labels.

2. Proof of Purchase:

• Keep your original receipt or proof of purchase. It will be required for warranty service.

3. Additional Information:

• Based on your request, we may require additional information, images or videos to ensure the best quality of assessment.

4. Warranty Service - Fetch and Repair:

• If you experience a hardware issue, contact our customer support team. We’ll guide you through initial troubleshooting.
• If the issue qualifies for warranty service, we’ll arrange a free fetch-and-repair service:

1. We’ll collect your Palbook from your location
2. Repair it at our authorized service center
3. Return it to you within up to 5 business days from the time we receive the item

• This service is available at no cost within South Africa during your warranty period.