Preparing For Support

Modified on Tue, 30 Jul, 2024 at 10:57 PM

1. Gather Information:

  • Before contacting support, gather all relevant information about your Palbook, including the model number, serial number, and a detailed description of the issue.

2. Backup Your Data:

  • Ensure you have a recent backup of your data. Support may suggest steps that could result in data loss, so it’s important to have your data backed up.

3. Remote Assistance:

  • At discretion, Futuco Customer Support may offer remote assistance. Ensure your Palbook is connected to the internet and follow the instructions provided by the support representative.

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